Social Media Policy

1. Purpose

This policy sets out the rules for using social media to protect the reputation of Panda Cabs Ltd, Call A Cab and Opus Limousines maintain customer trust, and ensure compliance with Jersey employment and data protection laws.

2. Scope

This policy applies to all employees, drivers, contractors, and anyone posting on behalf of Panda Cabs Ltd, Call A Cab and Opus Limousines.

3. General Rules

  • Always act professionally and respectfully online.

  • Do not make negative or harmful comments about the companies, colleagues, or customers.

  • Keep confidential information private (e.g., fares, customer details, internal policies).

  • Do not post or share images/videos of customers or vehicles without written consent.

  • Avoid language or images that could be seen as offensive, discriminatory, or damaging to our reputation.

4. Personal Accounts

  • You may post about your life, but do not claim to represent Panda Cabs Ltd.

  • If mentioning taxis or the industry, include:
    “Opinions are my own and do not represent the companies or my employer.”

  • Do not post company business details, schedules, or customer information.

5. Company Accounts

  • Only management or approved staff can post on official accounts.

  • All content must be professional, accurate, and reflect the brand positively.

  • Respond to customer complaints politely and escalate to management if necessary.

6. Safety Rules

  • Never use social media while driving.

  • Do not livestream or post content from inside a vehicle whilst driving or during a fare.

7. Prohibited Activities

  • Sharing or tagging customer names, addresses, or locations.

  • Posting videos or images of customers without their consent.

  • Engaging in online arguments, bullying, or harassment.

8. Consequences

Violations may result in disciplinary action, termination of contract, and possible legal consequences.

9. Questions or Reporting Issues

Contact Nevil Smith or Eric Mahe at contactus@pandacabs.je  for clarification or to report any concerns.

10. Zero Tolerance for Harassment:

Do not engage in cyberbullying, harassment, or any form of offensive behaviour on social media.